Refund Policy
1. Refund Periods
We offer a variety of refund time periods based on the type of hosting plan you have selected. Please refer to the list below for the refund periods applicable to each hosting plan:
- Shared Hosting: 30 days
2. Exclusions
Please note that refunds are not available for domain registrations, even if they were included as part of a higher-level hosting plan or offered for free during a promotion.
3. Promo Codes and Discounts
If you purchased a hosting plan using a promo code or at a significant discount, refunds will be issued only for the amount you paid after applying the discount. The original value of the hosting plan will not be eligible for refund.
4. Eligibility for Refunds
To be eligible for a refund, you must submit a refund request within the applicable refund period specified for your hosting plan. Refund requests submitted after this period will not be considered.
5. Cancellation and Refund Reason
When requesting a refund, you are required to provide a valid reason for cancellation. This feedback is valuable to us and helps us improve our services. Common reasons for refund requests include technical issues, dissatisfaction with service quality, or a change in hosting requirements.
6. Payment Gateways and Additional Charges
Refunds will be processed through the payment gateway used for the initial transaction. Please note that certain payment gateways may apply small transaction fees or charges for refund processing. These charges, if applicable, will be deducted from the refund amount.
7. Refund Process
To request a refund, please follow these steps:
- Log in to your account on our website.
- Navigate to the "Billing" or "Payments" section.
- Locate the specific transaction you would like to request a refund for.
- Click on the "Request Refund" button and follow the instructions provided.
8. Domain Registrations
As mentioned earlier, refunds are not available for domain registrations. Please carefully consider your domain choices before completing a registration.
9. Prorated Refunds
For annual plans, if a refund is requested within the specified refund period, you will be eligible for a prorated refund based on the remaining unused months of your subscription.
10. Refund Approval
All refund requests will be carefully reviewed by our team. Refunds will be approved if they meet the specified refund criteria. You will receive an email notification regarding the status of your refund request.
11. Contact Us
If you have any questions or concerns about our refund policy, please contact our support team at [email protected]. We are here to assist you. By using Wexron Hosting's services, you acknowledge that you have read, understood, and agreed to our refund policy. Our goal is to ensure that our refund process is fair, transparent, and designed to meet your needs. Thank you for choosing Wexron Hosting for your hosting requirements.
Last updated: 30-08-2023
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