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Terms of Service

Welcome to Wexron Hosting, a division of Wexron Enterprises, your trusted Indian-based web hosting solution provider catering to the needs of small businesses and individuals. We are committed to delivering reliable and affordable hosting services while safeguarding your privacy and security. By using our services, you agree to abide by the following terms and conditions:

1. Data Privacy and Security

At Wexron Hosting, we prioritize your data privacy. We do not share any of your personal or business information with third parties. Additionally, we do not store credit card data on our servers; instead, we leverage the security measures provided by integrated payment gateways.

2. Client Data Confidentiality

Your client data is treated with the utmost confidentiality. We employ strict security measures to protect your information and ensure that only authorized personnel have access to it. Rest assured, your sensitive information is in safe hands.

3. Secure Payment Processing with WHMCS

To ensure the highest level of security for your credit card information, we have integrated WHMCS as our billing and automation platform. When you make payments through WHMCS, your credit card data is transmitted securely over an encrypted connection (SSL) to our servers.

4. Tokenization for Enhanced Security

We prioritize the security of your credit card details. WHMCS employs tokenization, which means that your credit card information is never stored on our servers. Instead, when you provide your credit card data, WHMCS sends it directly to the selected payment gateway, which then returns a unique token. This token, rather than your actual credit card data, is securely stored within WHMCS.

5. Reliable Payment Gateways

We use reputable and industry-recognized payment gateways, such as Stripe, PayPal, and CC Avenue, to handle payment processing. These gateways adhere to stringent security standards, including PCI DSS compliance, ensuring the protection of your financial information.

6. Third-Party Services

Wexron Hosting utilizes a range of third-party services and tools to enhance your hosting experience. Here's how they are integrated into our services:

  • JetBackup: JetBackup is a backup solution that helps us safeguard your data. While JetBackup helps us manage and restore your backups efficiently, it does not access or store your data in a manner that compromises your privacy. Your backup data remains securely stored on our servers, and access to it is limited to authorized personnel only.
  • LiteSpeed: We employ LiteSpeed web server technology to optimize website performance and provide a seamless browsing experience for your visitors. LiteSpeed does not directly access or store your content; it enhances the speed and efficiency of content delivery without compromising your data security.
  • Cloudflare: We have integrated Cloudflare's content delivery and security services to protect your website from online threats and enhance its performance. Cloudflare may collect and process certain data for security purposes, but this data is anonymized and does not include personally identifiable information (PII) unless explicitly provided by you.
  • DirectAdmin: DirectAdmin is a user-friendly control panel that enables you to manage your hosting environment easily. While DirectAdmin collects usage data for operational purposes, it does not access your sensitive data or client information.

7. Compliance with Laws and Taxes

Wexron Hosting is committed to conducting its operations in strict accordance with the laws, regulations, and taxation policies of its parent country, India. As an Indian-based web hosting provider, we diligently follow all applicable laws to ensure transparency, fairness, and legal compliance in our services.

8. User Responsibilities

By using our services, you agree to adhere to the responsibilities outlined in our Acceptable Use Policy. This includes guidelines for content creation, usage policies, resource consumption, and acceptable behavior.

9. Account Security

Maintaining strong passwords and practicing good account security is essential. We encourage you to regularly update your passwords and enable two-factor authentication for added protection.

10. User Support

We provide customer support to assist you with inquiries and technical issues. Our support channels include email, live chat, and phone. Please refer to our support documentation for response times and other relevant information.

11. Updates to Services

We may make updates, changes, or improvements to our services to enhance your experience. We will notify you about significant changes that might impact your usage of our services.

12. Communication Preferences

You can manage your communication preferences through your account settings. You can choose to opt out of marketing emails or select your preferred method of communication for service updates.

13. Termination Policy

Both you and Wexron Hosting reserve the right to terminate our hosting services at any time, for any reason. Refunds, if applicable, will be processed according to our refund policy.

14. Dispute Resolution

Any disputes between Wexron Hosting and users will be handled through our customer support channels. We are committed to addressing your concerns promptly and finding a resolution that is fair and satisfactory.

By signing up for Wexron Hosting's services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Our commitment is to deliver outstanding hosting solutions while protecting your privacy, ensuring the security of your data, and upholding legal and regulatory standards. If you have any questions or concerns, please contact our support team at [email protected].

Last updated: 30-08-2023

Thank you for choosing Wexron Hosting!